FMCSA Identity Verification Enrollment Centers: Complete 2026 Directory + What to Do If You’re Stuck
Quick summary: If you got stuck during FMCSA’s online identity verification — couldn’t scan the QR code, got an error, or just don’t have a smartphone — there’s a backup option. Visit one of 271+ official FMCSA Identity Verification Enrollment Centers nationwide, where IDEMIA staff can complete verification in person. This guide shows you exactly how the in-person process works, what to bring, who to call first, and includes a searchable directory of every enrollment center in the U.S. with click-to-call and click-for-directions on each.
Why You Might Need an Enrollment Center
FMCSA’s new Motus registration system requires every new applicant to complete an identity verification step before getting a USDOT number. The process is handled by IDEMIA, a federal identity-verification vendor that also runs TSA PreCheck. You normally complete this on your phone — scan a QR code, photograph your driver’s license or passport, take a selfie, and IDEMIA confirms you are who you say you are.
But it doesn’t always work the first time. Common reasons people get stuck:
- The QR code wouldn’t scan
- The camera couldn’t read the ID clearly
- The facial match failed on the selfie
- The session timed out
- You don’t have a smartphone or a webcam
- You got an error code and the system pushed you out
That’s where the enrollment centers come in. They are physical, walk-in locations where IDEMIA-trained staff use professional equipment to scan your QR code, scan your government-issued ID, and capture your photo on your behalf. There are 271+ of them across all 50 states and U.S. territories.
💡 Important: You must already have applied for a USDOT number and received an Application ID before visiting an enrollment center. The center cannot start the application for you — only complete the verification step.
The 3-Step Process (Straight From FMCSA)
FMCSA wants you to call them first before driving to an enrollment center. Here’s the exact process they recommend:
Contact FMCSA for Assistance
Have these ready before you call:
- Your Login.gov email
- Your URS Application ID
- Any error codes you received during the failed verification
Three ways to reach FMCSA:
- 📞 Call the FMCSA Registration Contact Center: 1-800-832-5660 (Mon–Fri, 8 AM–8 PM Eastern)
- 💬 Chat with an agent on the AskFMCSA website
- 📝 Submit a ticket at ask.fmcsa.dot.gov — choose “Identity Verification” as the Inquiry Type
Follow FMCSA’s Guidance
FMCSA may resolve your issue over the phone or chat without needing you to visit a center at all. If they do direct you to a center, they’ll tell you which one and what to bring. Don’t go in person until FMCSA has reviewed your case — you may save yourself an unnecessary trip.
Find a Location and Visit
If FMCSA tells you to visit a center, use the searchable directory below to find the nearest one. Then call the IDEMIA Enrollment Center Hotline at 1-833-832-5530 to confirm the center’s business hours, parking, and any additional details before you go.
All enrollment centers operate on a walk-in basis — no appointment needed. But hours vary by location and many are small businesses with limited windows.
📌 Tickets can be submitted anytime, any day. FMCSA responds within 2 business days.
What an Enrollment Center Can (and Cannot) Do
Enrollment center staff can provide limited assistance. Here’s exactly what they can and cannot help you with:
✓ What They CAN Do
- Scan the QR code from your verification session
- Scan your credentials (driver’s license, passport, ID card, or permanent resident card)
- Scan your face to complete the biometric match
✕ What They CANNOT Do
- Start or submit your USDOT registration application
- Resolve account problems unrelated to identity verification
- Provide tax, legal, or business advice
- Help with anything outside the identity verification step
If your problem is anything other than completing the IDEMIA verification, call FMCSA first — the enrollment center can’t help.
What to Bring to the Enrollment Center
📋 Your Pre-Visit Checklist
- A valid, unexpired government-issued ID — driver’s license, passport, identity card, or permanent resident card (physical original, not a photocopy)
- Your URS Application ID (printed or saved on your phone)
- Your Login.gov email address
- Any error codes you received during the failed online attempt
- A phone or printed copy of the QR code from your verification session, if available
- Patience — these are walk-in locations and busy times can mean a wait
⚠️ Privacy note: FMCSA does not store your ID photos or selfie. IDEMIA captures the data, performs the match, and returns only a “verified” or “not verified” result to FMCSA. Your biometric data is handled under IDEMIA’s own privacy policy.
Searchable Directory: Find an Enrollment Center Near You
The directory below contains all 271+ official FMCSA Identity Verification Enrollment Centers across the United States and U.S. territories. Each center is operated by IDEMIA. Use the search box to find one by city, ZIP code, or name — or filter by state.
For each center, you’ll get:
- 📍 Get Directions — opens Google Maps with the exact address
- 📞 Call IDEMIA for Hours — connects you to the IDEMIA hotline for hours, parking, and fees
- ☎ FMCSA Help — connects you to the FMCSA Registration Contact Center for verification help
🔍 Find an FMCSA Identity Verification Enrollment Center Near You
Search 271+ official enrollment centers across all 50 states and U.S. territories. Filter by state or search by name, city, address, or ZIP code. Tap any center to get directions or call for hours.
State-by-State Coverage
Enrollment centers are available in all 50 states, the District of Columbia, and U.S. territories including Puerto Rico, Guam, American Samoa, Northern Mariana Islands, and the U.S. Virgin Islands. The states with the most centers:
Rural states like Alaska, Montana, and Wyoming have fewer centers but coverage extends to the major population areas in every state and territory.
Frequently Asked Questions
How much does it cost to visit an enrollment center?
FMCSA does not list a fee on its website for the identity verification step itself. Individual enrollment centers may charge a service fee for the in-person assistance they provide on top of the federal verification. Call the IDEMIA hotline at 1-833-832-5530 to confirm any fees at the specific center you’re planning to visit.
Do I need an appointment?
No. All FMCSA Identity Verification Enrollment Centers operate on a walk-in basis. However, hours vary by location and many are small businesses, so calling ahead is strongly recommended.
Can someone else go to the enrollment center for me?
No. Identity verification requires you — the applicant — to be physically present so IDEMIA can scan your face and match it to your ID. A spouse, employee, or service provider cannot complete this step on your behalf.
What if I don’t have a smartphone?
That’s exactly why enrollment centers exist. The IDEMIA staff at the center will use their own professional equipment to scan your QR code, scan your ID, and capture your photo. You don’t need a smartphone, a tablet, or a webcam.
What if my identity verification keeps failing online?
Call FMCSA first at 1-800-832-5660. They’ll review your case and may resolve it remotely. If they can’t, they’ll direct you to the nearest enrollment center with specific instructions.
How long does the in-person process take?
Typically 15–30 minutes, depending on how busy the center is. Plan for longer at peak times (mornings, lunch hours, end of business day).
What documents are accepted as ID?
- A valid driver’s license
- A valid passport book (not the card)
- A government-issued identity card
- A permanent resident card
The document must be currently valid (not expired), issued by the United States, U.S. territories, Mexico, or Canada, and presented as the physical original. Photocopies are not accepted.
Does FMCSA store my photos?
No. FMCSA receives only a “verified” or “not verified” result from IDEMIA. IDEMIA handles the actual image data under its own privacy policy. Photos are not retained in FMCSA’s records.
Can I complete identity verification more than once if it fails?
Yes. You can typically retry verification up to 3 times in a single session. If you fail all 3 attempts, the system will pause and you’ll need to contact FMCSA to reset before retrying or visiting an enrollment center.
Need Help With FMCSA Identity Verification?
DotMotusCompliance helps motor carriers, owner-operators, and DOT-regulated businesses navigate every step of FMCSA compliance. If you’re stuck, we’re here.