Refund and Cancellation Policy
Refund & Cancellation Policy
Last updated: April 22, 2026
This Refund & Cancellation Policy applies to purchases made from DotMotus Compliance Inc. (“DotMotus Compliance Inc.” “we,” “us,” or “our”).
Because many filing and support services begin shortly after purchase, refund eligibility depends primarily on the stage of work completed, not only on the amount of time that has passed.
1. How to Request a Refund or Cancellation
Refund or cancellation requests must be submitted as soon as possible and no later than 25 days after payment, unless a shorter deadline is stated at checkout or in writing for a specific service.
Requests must be submitted through our official contact channels:
Email: Support@DotMotusCompliance.com
Phone: +1 (307) 200-8338
Please include your full name, company name, order number if available, the service purchased, and the reason for your request.
2. Filing and Compliance Services
For filing, document, or compliance-support services, the following general rules apply unless a product page states otherwise:
Before Work Begins
If you request cancellation before we begin work on your order, you may be eligible for a full refund of the service fee paid to us.
After Work Begins but Before Submission or Completion
Once review, preparation, document handling, order processing, account setup, or similar work has begun, a full refund may no longer be available. In these cases, we may issue a partial refund based on the amount of work completed and costs already incurred.
After Submission, Filing, Delivery, or Completion
After a filing has been submitted, a service has been delivered, a report has been provided, or the requested work has otherwise been completed, the service fee is generally non-refundable.
3. Government Fees, Filing Fees, and Third-Party Charges
Government fees, filing fees, plan fees, portal fees, carrier fees, vendor fees, and other third-party charges are non-refundable once incurred, paid, submitted, or committed, even if a request is later denied, delayed, corrected, or withdrawn.
4. Customer Errors, Missing Information, and Rejections
Refunds are generally not available for delays, non-processing, denials, rejections, reinstatement issues, missed deadlines, or additional work caused by:
- Inaccurate, incomplete, outdated, or misleading information supplied by the customer.
- Failure to provide requested documents or responses in time.
- Lack of authority to submit the requested information.
- Changes in agency requirements, portal access, or third-party procedures.
- Agency or third-party review outcomes outside our control.
5. Training Courses and Digital Products
For online training courses, digital materials, certificates, and similar products:
Before Access Is Issued
If you request cancellation before course access, participant enrollment, or delivery of digital materials, you may be eligible for a full refund.
After Access Is Issued or Use Begins
Once course access has been issued, enrollment has been completed, digital materials have been delivered, substantial use has begun, or a certificate has been issued, the purchase is generally non-refundable.
If the wrong course was purchased and the course has not been accessed, contact us promptly. Where appropriate, we may offer a transfer or credit toward the correct course.
6. Duplicate Charges and Company Errors
If you were charged more than once for the same order or we made a clear billing or
processing error, contact us promptly. Verified duplicate charges or company-caused billing
errors will be corrected or refunded.
7. Cancellations by DotMotus Compliance Inc.
We may cancel or decline an order if:- Required information is missing
- Payment cannot be processed or verified
- Fraud or misuse is suspected
- We determine that we cannot provide the requested service.
8. Chargebacks and Payment Disputes
If you believe there is a billing problem, please contact us first so we have an opportunity to review and resolve the issue. If a chargeback or payment dispute is opened, we may suspend work, delivery, filing activity, course access, or further support related to the disputed order while the matter is under review.9. Processing of Approved Refunds
Approved refunds are generally returned to the original payment method. Processing times depend on your payment provider and financial institution.Contact Information
DotMotus Compliance Inc.
PO Box 46266 Minneapolis, MN 55446
Phone: +1 (307) 200-8338
Email: Support@DotMotusCompliance.com